Bookings: To secure a reservation a non-refundable deposit of 25% must be paid via bank transfer within fourteen days of receiving an invoice. Any remaining balance is then due eight weeks before your arrival date.

Reservations made less than eight weeks before the arrival date must be paid in full through as per invoice instructions.

If you require longer to arrange your deposit payment please discuss this at the time of making your booking. Any persons that have not paid a 25% deposit within 14 days of the date of their deposit invoice will be notified that their booking is going to be cancelled. Receipt of your payment or a booking form by WilderMe confirms that you have entered into a contract with WilderMe and you accept these terms and conditions. The person making the booking is responsible for payment of the full amount due.

We will always endeavour to provide the accommodation allocated at the time of booking, but we reserve the right to change this allocation if circumstances dictate.

We do not accept bookings from convicted child sex offenders or anyone on the sex offenders register.

We reserve the right to refuse bookings at our discretion.

Amendments and Cancellations:

Please notify us in writing as soon as possible if you have to alter or cancel your booking. We regret that no refund will be made for cancellations or reductions to the number of people in the booking if we are notified less than four weeks before your arrival date. WilderMe reserves the right to charge an appropriate administration fee for any change to or cancellation of a booking. Cancellations will be charged on the following scale:

More than 42 days (6 weeks) before arrival date: Deposit only Less than 42 days (6 weeks) before arrival date: Full payment

The above cancellation charges also apply to any reduction in the number of people in a booking.

If we have to cancel your stay for any reason you will be offered an equivalent visit at an alternative time or a full refund.

As long as our site is open and operational we do not give refunds or amended dates if you do not travel due to adverse weather conditions.

We strongly advise that you arrange holiday insurance to include cancellation cover.

Additional Charges:

Damage: If a carpet, piece of furniture or other equipment cannot be saved, then you will be invoiced for the cost of replacement. If it can be saved or repaired you will be charged for the costs and time incurred to repair the item.

Discounts: Please note, the discounts listed here apply to the specific individuals who meet the conditions of the discount, not to everyone included in the booking. At the time of booking it will be discussed and agreed whether any of these discounts apply to your booking, and if so, the charge agreed will be inclusive of the relevant discount.

Non-participants: Adult guests who elect (in advance of their arrival date) not to participate in any activities, can stay at 10% off the fully catered tariff.

Activities - Details and Restrictions: Activities are arranged in a fixed programme prior to arrival. Please note: We will always endeavour to provide the published activities, but we reserve the right to amend and /or cancel sessions if circumstances dictate.

Care Needs: Guests should ensure that they come with adequate care support to meet their own care needs for a safe, comfortable and enjoyable stay. All care staff are considered ‘Responsible Adults’, and must be capable of and willing to assist their client(s) out of the building in the case of a fire or other emergency situation. We regret that WilderMe staff cannot provide personal care or supervision for guests and cannot be held responsible in the case that guests come without adequate care support. We reserve the right to ask guests to leave without refund if they are endangering themselves, other visitors or staff as a result of their care or supervision needs. We strongly recommend that guests in doubt consult with their doctor or other professional to discuss their needs before making a reservation.

Other Details:

Timings: We cannot accept arrivals to the Geodomes before 3pm on your arrival date. Checkout time on your departure day is 10am.

Pets: Assistance dogs are welcome by prior arrangement, but we regret that no other pets are allowed.

Under 18’s: A Responsible Adult must accompany all individuals under 18.

Client/guest data: Personal data provided to WilderMe CIC will not be shared with third parties other than the minimum data necessary to ensure delivery of the service we are contracted to deliver to you, (for example providing your name to a taxi company to facilitate pick up). Non-sensitive personal data may be used to support WilderMe CIC marketing initiatives. All data will be managed in accordance with ICO guidelines, our privacy policy, and the applicable data protection legislation.

Responsible Adults: ‘Responsible Adult’ includes (but is not limited to) carers, adult family members, personal assistants, support staff, group leaders, teachers, volunteers within groups, and any other person who has responsibility for others.

In Case of Emergency: In an emergency situation WilderMe CIC staff will assist with the evacuation of guests; priority will be given to assisting guests identified as being at the greatest risk. Responsible Adults are expected to take primary responsibility for assisting their group in evacuating via an appropriate safe route and assembling at the Assembly Point.

Complaints:

It is our aim to provide a consistently high standard of customer care for all our visitors and guests, from an initial enquiry right through to leaving after a successful, enjoyable break. Our aim is for every visitor to leave WilderMe keen to return and eager to recommend us to others.

Any issues or concerns you experience during the booking process or your stay must be raised with us at the earliest possible opportunity, and definitely before you depart. Complaints raised in this way will be taken seriously and dealt with promptly. We reserve the right to consider issues, concerns and complaints that are only raised in the first instance after you depart as spurious, and treat them accordingly.